Frequently Asked Questions
About Knight
A New Zealand commercial furniture company specialising in smarter workplace solutions — desking, seating, storage, and acoustic products built for demanding commercial environments.
Yes. Knight is proudly New Zealand owned and operated, working alongside Kiwi businesses, architects, and designers for decades.
It’s our philosophy: well-designed furniture should make work easier, healthier, and more productive — supporting how people actually work, not just how spaces look.
Yes. Selected seating ranges are handcrafted in New Zealand. We also partner with globally accredited manufacturers who meet strict quality and environmental standards
We supply through a nationwide network of authorised resellers who work directly with businesses, schools, government and home office customers.
Buying & Specifying
We sell through authorised resellers who provide expert advice and local support. Visit our Stockists page to find one near you.
Contact us and we’ll connect you with a trusted reseller in your region. Alternatively, head to our Stockists page. Our trusted resellers are experienced in commercial furniture specification and can help with everything from selection to installation.
Yes. We offer trials for selected furniture along with a showroom based in Auckland and New Plymouth, many of our resellers also have display products or showrooms. Contact us and we can guide you to the best viewing option near you.
Absolutely. We offer a free 3D layout service for fit-outs of 10+ seats to help visualise space planning and specifications. We also have a very helpful team that can point you towards the best solutions and local resellers.
While engineered for commercial use, many of our desking, seating, and storage solutions work just as well at home. Talk to a reseller for recommendations.
Products & Ranges
Desking systems, height-adjustable workstations, meeting tables, task and executive seating, screens, storage, soft seating and breakout furniture. Browse our full range on the Products page.
Yes. Our seating features adjustable support for healthy posture, and our desking includes sit-stand options to encourage movement throughout the day.
Yes. Many of our seating ranges are designed for extended daily use, with ergonomic features that support comfort, posture, and performance throughout the working day.
Many products are available with custom sizing, finishes, and configurations. Talk to your reseller about options for your project.
Most Knight furniture is tested to a 15-year commercial lifespan, backed by our industry-leading warranty.
Quality & Warranty
Most of our products come with a 15-year warranty, reflecting the quality and durability we build into every piece. For specific terms, refer to the product page or speak with your local reseller.
We test to international standards including AFRDI and BIFMA for durability, load capacity, stability, and long-term wear.
The product has been tested under simulated commercial conditions to withstand 15 years of normal commercial use (based on a 40-hour work week).
Contact your reseller. They’ll coordinate with our team to arrange a repair, replacement part, or warranty resolution.
To make a warranty claim, contact your reseller with your order details and a description of the issue. Including photos will help speed up the process. Your reseller will then manage the claim directly with Knight on your behalf.
Delivery & Installation
Dispatch time varies by product. Many ranges are available on 24–48 hour dispatch. Standard delivery timeframes vary depending on the third-party freighter but can range from 5–10 working days depending on region.
Many resellers offer full delivery and installation. For larger fit-outs, our team can coordinate directly to ensure a smooth process.
Your reseller manages the process end-to-end, coordinating with our logistics team and freight partners on your behalf.
Your reseller will confirm a delivery window. Depending on scope, this may include unloading, placement, assembly, and packaging removal.
Care & Maintenance
Wipe surfaces with a soft, damp cloth and avoid harsh chemicals. Refer to the product care guide for specific instructions.
Vacuum fabric regularly, spot-clean with mild detergent. Wipe leather with a damp cloth and condition periodically. Clean mesh with a soft brush.
We recommend a basic check every 12 months, tighten fixings, check gas lifts and mechanisms, and inspect castors for wear.
Available for download under each product’s Resources section on our website.
Sustainability
Yes. Knight operates under ISO 14001 environmental management systems along with growing partnerships and incentives to improve end to end care for our environment.
Selected seating is handcrafted in New Zealand. Where we source internationally, we work with partners who meet our quality and environmental standards.
We prioritise responsibly sourced timber, recycled steel, and low-emission finishes, continually reviewing our supply chain to reduce impact.
Products designed for 15-year lifespans, sustainable packaging, the Circle of Life recycling programme, and GreenGuard certified products to reduce indoor emissions.
Support & Contact
Your reseller is your first point of contact for queries, warranty claims, and spare parts. Not sure who your dealer is? Get in touch with us.
Your reseller handles all after-sales support. If you need help connecting with them, contact our team.
Via the Contact page on our website, by phone, or by email. We’re here to help with product questions, reseller introductions, or project discussions.
Product catalogues, specs, and care guides are available under each product’s Resources section. You can also request materials through your reseller.
Still have questions?
Get in touch with our team or find a reseller near you. We’re always happy to help.